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FAQ - how can we help

PLEASE NOTE - All items are made within the UK and will be quoted in GBP.

HOW LONG WILL MY ORDER TAKE?

As 90% of my items are made to order, I need a little time before dispatch to create your piece.

All product descriptions have a turnaround time listed in them. This may be a week for smaller items (although it is usually less), and 3-4 for larger headdresses - please read product descriptions before ordering, and note that this is the time allowed before the item is posted

In busy times this may take a little while longer, but I will message you to let you know. 

If you need your item by a specific date, please let me know in the comments box when ordering 

Ready to ship items will be sent within 3 working days of receipt of the order, or as soon as your payment clears (which can be up to 7 days if you pay via card, but is usually quicker)

PLEASE NOTE - we take a break over the Christmas period just like most people - we can't work every day, and have families we need to see too -so any orders placed just before then, until we get back may have a longer turn around time 

PAYMENT OPTIONS

Payments are accepted via paypal - where you can also use a credit card if you don't have a paypal account 

POSTAGE

All UK items will be sent via recorded post 

UK prices - Small items such as most jewellery are £2.75, items such as crowns are £4.50, and headdresses range from £4.50 - £8.50, depending on its weight and size. 

These prices are based on Royal Mail size guides

International items are sent via standard post which is NOT tracked and can take anything from 5 - 30 days, depending on where you are. Please check your local websites for expected delivery time from the UK, and for currency conversions into your local currency

International postage begins at £3.50 for small jewellery, £5.50 for crowns, and £7.50 for headdresses 

Items may be held in customs if they are of a certain value or tracked. Any customs, import and duty fees are the responsibility of the buyer and are not included in the price. 

You are welcome to request an upgrade on your shipping if you like - just pop me a message and I will do a shipping upgrade listing for you. 

Customs and import charges are not included  in the shipping and are the responsibility of the customer. I do not mark items as gift or undervalue them.


REFUND POLICY

As per the UK distance selling regulations, made to order items can not be cancelled or returned unless faulty - this is a standard regulation for all business that make items to order. 

All orders are final. As soon as you place your order I will buy in any supplies needed and begin your order prep.

If you have a problem with your item once it is received, please message me and I will do my best to resolve it. 

All items are sent adequately packaged for their journey.

DO YOU TAKE CUSTOM ORDERS?

I do indeed! I love creating pieces to a customers vision. If you have a headpiece that you would like, pop me a message on this site, or you can email me at pendulousthreadsuk@outlook.com to discuss - Please include as much detail as you can on what you would like, your budget, and your timeframe.

PLEASE NOTE - the consultation process of custom orders will incur a one off fee of £10 on top of your order value. This is to cover my time spent on liaising with you to ensure your design is just right, sourcing supplies etc. 

Often with custom orders I may need to source different items and get then shipped in, so it could take a little longer than the usual 3 weeks, but I will work to your deadline as best I can.

DO YOU HAVE DISCOUNTS/SPECIAL OFFERS?

I do - the best way to keep up to date with these is to sign up to our newsletter 

We run three 'market nights' a year, which are held on our Facebook page www.facebook.com/pendulousthreadsuk

On these nights there are many, many ready to ship pieces that are mostly at discounted prices for that night only.

On the first of each month we will also have a 'featured item' which will be discounted, or free even - this will change each month. 

There will be occasional discounts posted on our social media - be sure to follow us on Facebook, instagram, twitter and pinterest to see all the different offers

DO YOU NEED MODELS/PHOTOGRAPHERS?

Thank you for your interest in working with me.

I am not currently taking on any sponsored models/photographers